Return Policy

Returns & Refund Policy

Ebi Bellas Fashion Place LTD

Effective Date: [Insert Date]

At Ebi Bellas Fashion Place LTD (“Ebi Bellas”, “we”, “our”, or “us”), customer satisfaction is important to us. This Returns & Refund Policy explains the conditions under which returns, exchanges, or refunds may be accepted.

By placing an order or using our services, you agree to the terms outlined in this policy.

1. General Policy Overview

Due to the nature of fashion design and garment production—especially custom-made and made-to-order items—we operate a limited returns and refund policy.

2. Custom-Made & Made-to-Order Items

• All custom-made garments are non-returnable and non-refundable.

• This includes items made based on:

  • Client-provided measurements

  • Custom designs or fabric selection

  • Personalized branding, logos, or labels

Once production has commenced, cancellations, returns, or refunds will not be accepted.

3. Ready-to-Wear Items (If Applicable)

For standard, ready-to-wear items:

• Returns may be accepted within 48 hours of delivery

• Items must be:

  • Unworn, unused, and unwashed

  • In original condition and packaging

  • With tags intact

Return approval is subject to inspection by Ebi Bellas.

4. Manufacturing Defects & Errors

Returns or exchanges may be considered if:

• The item has a verifiable manufacturing defect, or

• The delivered item significantly differs from the confirmed order specifications

Conditions:

• Claims must be reported within 48 hours of delivery

• Clear photos or videos must be provided as evidence

• Approved cases may qualify for:

  • Repair

  • Replacement

  • Partial or full refund (at our discretion)

5. Measurement & Client Error

Ebi Bellas shall not be responsible for:

• Incorrect measurements provided by the client

• Errors in design specifications approved by the client

• Size issues arising from inaccurate or outdated measurements

Such cases do not qualify for refunds or returns.

6. Bulk & Corporate Orders

For bulk or corporate orders:

• Refunds are not permitted once production has begun

• Minor variations in color, fabric texture, or finishing may occur

• Approved samples or design confirmations serve as the final reference point

7. Refund Processing (If Approved)

Where a refund is approved:

• Refunds will be processed within 7–14 business days

• Refunds will be issued using the original payment method where possible

• Transaction or processing fees may be deducted

8. Shipping & Return Costs

• Customers are responsible for return shipping costs unless the return is due to our error

• Original shipping fees are non-refundable

• We are not responsible for items lost or damaged during return shipping

9. Training Programs & Digital Products (If Applicable)

• Training fees are non-refundable once classes have commenced

• Digital products, patterns, or downloadable materials are non-returnable and non-refundable

10. International Orders

• International orders are subject to the same policy

• Customs duties, import taxes, and shipping charges are non-refundable

• Delays caused by customs or courier services do not qualify for refunds

11. How to Request a Return or Refund

To request a return or refund, please contact us within the stated timeframe:

Email: [Insert Official Email Address]
Phone: [Insert Phone Number]

Include:

• Order number

• Clear description of the issue

• Photo or video evidence (if applicable)

12. Policy Updates

Ebi Bellas reserves the right to update this Returns & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

13. Contact Us

For questions regarding this policy, please contact:

Ebi Bellas Fashion Place LTD
📍 Address: 124 NTA Road, Mgbuoba, Port Harcourt, Rivers State, Nigeria.
📧 Email: info@ebibellasfashion.com
📞 Phone: +2348032162929
🌐 Website: www.ebibellasfashion.com